Welcome to our FAQs page.

Got questions? We’ve got answers! Browse through our FAQs to find quick and clear information about our services, vehicles, and processes. 

What documents are required to rent a car?

You will need to provide a valid driver’s license, a government-issued ID or passport, a passport picture.

For special occasions you be may asked to provide additional documents requested by our team.

No, a valid driver’s license is required to rent a car from WTERIDES. If you don’t have a license, we recommend using our chauffeur-driven rental service.

Yes, international customers are welcome to rent vehicles from WTERIDES. You’ll need a valid international driver’s license and passport, along with any other required documentation.

You can also request for our chauffered driven service.

Yes, renters must meet our minimum age requirement, which varies by vehicle type. Generally, drivers must be at least 21 years old, but certain vehicles may require a higher minimum age.

Yes, additional drivers can be added to your rental agreement. Each driver must meet our age and documentation requirements. Additional fees may apply.

How do I rent a car from WTERIDES?

To rent a car, simply browse our fleet on the website, choose the vehicle that suits your needs, and complete the booking form on our booking page. Once submitted, our team will contact you to confirm your rental details and guide you through the next steps.

No, we currently do not accept payments through our website. Once your booking is confirmed, our team will provide you with details about the payment process.

Once you submit your booking form, our team will contact you via phone or email to confirm the details of your reservation.

If you need to cancel or make changes to your booking, please contact us as soon as possible. Cancellation and modification policies will be explained during the booking process.

No, we believe in complete transparency. All costs, including taxes, insurance, and optional add-ons, are discussed upfront during the booking process.

While we strive to accommodate last-minute bookings, we recommend booking your vehicle at least 48 hours in advance to ensure availability.

No, signing up is not required. You simply need to complete the booking form with your details and submit your request. Our team will handle the rest.

Yes, we offer alternative payment methods for those without credit cards. Contact us to discuss available options and ensure a smooth rental process.

Is there a minimum rental period?

Yes, the minimum rental period depends on the type of vehicle and rental package you select. Please contact our team for specific details.

If you need to extend your rental, contact us as soon as possible. Extensions are subject to vehicle availability, and additional charges will apply.

Yes, you can book a rental for someone else. However, the driver must meet all requirements and provide the necessary documentation at the time of pickup.

Absolutely! We offer group and corporate rental packages tailored to suit large groups, team events, or company transportation needs. Contact us to discuss your requirements.

Yes, we do! If you prefer to sit back and relax while a professional driver handles the road, our chauffeur-driven rental service is perfect for you.

Yes, WTERIDES offers convenient airport transfer services. You can book a vehicle to pick you up or drop you off at the airport through our booking page.

Yes! Our adventure and tour packages provide the perfect vehicles and options for exploring Ghana’s most exciting destinations. Let us help you create an unforgettable experience.

Yes, we offer vehicles specifically suited for special events, such as weddings, conferences, or VIP transportation. etc. Let us know your requirements, and we’ll provide a tailored solution.

Yes, you can rent a car for out-of-town travel within Ghana. For cross-border rentals, additional restrictions and conditions may apply. Please inform us during the booking process so we can guide you.

Yes, we provide long-term rental options for individuals and businesses. Contact our team to discuss your needs and explore available packages.

Yes, we provide special rates for long-term rentals and group bookings. Contact our team to discuss your needs and explore available discounts.

Yes, you can book multiple vehicles for group or corporate needs. Simply mention this in your booking, and our team will assist with arrangements.

Yes, one-way rentals are available. You can pick up a vehicle at one location and return it at another within our service areas. 

Terms & Conditions and Additional fees may apply.

If you need to extend your rental, contact us as soon as possible. Extensions are subject to vehicle availability, and additional charges will apply.

What happens if I return the car late?

Late returns may incur additional charges. Please inform us if you anticipate being late, and we’ll do our best to accommodate your situation.

You can reach out to our team through the contact information provided on our website. We’re here to assist with any inquiries or special requests.

If your rented vehicle experiences any issues, contact our customer support team immediately. We’ll arrange for assistance or a replacement vehicle, depending on the situation.

Basic insurance coverage is typically included in our rental packages. However, additional coverage options may be available for added protection. Specific details will be discussed during the booking process.

Some rental packages come with mileage limits, while others offer unlimited mileage. Specific details will be provided during the booking process.

Our standard policy is to provide vehicles with a full tank of fuel. Renters are expected to return the vehicle with the same amount of fuel. Refueling charges may apply if this condition is not met.

If you lose the car keys, contact us immediately. Replacement charges may apply, and we’ll guide you on the next steps to ensure your rental experience continues smoothly.

All our vehicles undergo rigorous safety inspections and are regularly serviced to ensure they meet the highest safety standards.

Yes, we prioritize hygiene and safety. All our vehicles are thoroughly cleaned and sanitized before being handed over to customers.

Yes, we provide 24/7 roadside assistance for all our rentals. In case of a breakdown or emergency, contact our support team for immediate help.

Yes, smoking in our vehicles is prohibited. A cleaning fee will be charged if evidence of smoking is found in the car upon return.

Yes, we offer after-hours return options at some of our locations. Contact us ahead of time to confirm availability and arrange a convenient drop-off.

Can I choose a specific vehicle model?

Yes! While we strive to provide the exact model you select from our fleet, availability depends on demand. If your chosen model isn’t available, we’ll recommend a similar option that meets your needs.

Our fleet includes a wide range of vehicles, such as economy cars, luxury cars, sedans, SUVs, vans, and specialty vehicles for adventure and tours. Browse our fleet online to see all available options.

Some vehicles in our fleet come equipped with GPS systems. If you need a vehicle with navigation tools, let us know during booking, and we’ll do our best to accommodate your request.

Yes, we offer both automatic and manual transmission vehicles. You can specify your preference when booking, and we’ll do our best to accommodate it.

Yes, our fleet includes luxury vehicles for clients seeking premium comfort and style. These are perfect for corporate events, special occasions, or just treating yourself to a high-class ride.

Yes, we provide child seats and other optional accessories, such as GPS devices, upon request. Please inform us during the booking process so we can accommodate your needs.

Yes, we provide optional extras like Wi-Fi hotspots, roof racks, and additional storage solutions. Let us know your needs when booking.

Yes, you can inspect the vehicle prior to confirming your rental. We encourage customers to verify the condition of the car to ensure it meets their expectations.

While our fleet is updated regularly, vehicle availability is confirmed after you submit your booking. Contact our team for real-time updates if you need immediate confirmation.

Our general minimum age for renting is 21, but some vehicle categories may have exceptions. Contact us for details about rentals for younger drivers.

Yes, pets are allowed in certain vehicles. However, we request that customers ensure cleanliness and notify us during the booking process to provide the appropriate vehicle.